Payment - the policy is as follows:
- guests will be required to make a deposit at the time of confirming the booking, usually 30%, although the deposit amount will be decided by Maurisun Adventure & Tours and they will be notified at the time of booking
- sometimes a higher deposit is required, because airlines or service providers request full payment and certain hotels require higher advance deposits, especially during peak season
- for some group tours, an additional interim payment is required
- outstanding balances must be paid not less than six weeks prior to arrival
- full payment will be required immediately for last-minute bookings
- credit card payments are subject to 3 % surcharge
- if payment is not received by the due date, the operators will assume the reservation is a cancelled one and will retain the deposit (they will, of course, endeavour to contact th guest first).
Cancellation conditions: The company refers to general conditions, if no other is stated in the price list; special conditions will be enclosed with the invoice:
- cancellation within 30 days: 20%
- cancellation within 14 days: 60%
- cancellation within 7 days: 80%
- cancellation with 72 hours: 100%
Conditions might change for some accommodation and periods, i.e., peak season (mid December to mid January):
- cancellation within 45 days: 100%.
Maurisun reserves the right to accommodate the traveller in the same type of accommodation and standard, if not better; whenever there is a case of overbooking or whenever the service provider fails to provide the availability.
Cancellation by agent: In the unlikely event of the cancellation of a package trip by the tour operator, the agent will:
- propose an equivalent trip and/or package to the client
- if the client chooses to refuse that option, then the agent shall refund the totality of the sums already paid by the client as well as a cancellation fee equivalent to the one that he would have claimed if the client had cancelled his trip
- the only exception to the above would be cases of force majeure.
Technical provider and financial security:
- the agent that guests have booked through is considered the Technical Provider
- Maurisun Adventure & Tours Ltd. registered as Travel/Tour Operator in Mauritius
- this license is issued by the Tourist Authority of Mauritius and constitutes a guarantee that the operator is to uphold the laws and regulations set by the government to secure guests' vacation
- the license number is: 0191
- the accredited agent may hold a license in the countries of origin providing a further guarantee for vacation packages
- Maurisun cannot be held liable for any omissions, misprint, misspelling that might occur in the production of this brochure and price list.
(Last updated: June 2008)
