Payment - the policy is as follows:
- guests will be required to make a deposit at the time of confirming the booking, usually 30%, although the deposit amount will be decided by Maurisun Adventure & Tours and they will be notified at the time of booking
- sometimes a higher deposit is required, because airlines or service providers request full payment and certain hotels require higher advance deposits, especially during peak season
- for some group tours, an additional interim payment is required
- outstanding balances must be paid not less than six weeks prior to arrival
- full payment will be required immediately for last-minute bookings
- credit card payments are subject to 3 % surcharge
- if payment is not received by the due date, the operators will assume the reservation is a cancelled one and will retain the deposit (they will, of course, endeavour to contact th guest first).
Cancellation conditions: The company refers to general conditions, if no other is stated in the price list; special conditions will be enclosed with the invoice:
- cancellation within 4 days: 50%
- cancellation within 72 hours: 80%
- cancellation with 24 hours: 100%
Conditions might change for some accommodation and periods, i.e., peak season (mid December to mid January).
Maurisun reserves the right to accommodate the traveller in the same type of accommodation and standard, if not better; whenever there is a case of overbooking or whenever the service provider fails to provide the availability.
Cancellation by agent: In the unlikely event of the cancellation of a package trip by the tour operator, the agent will:
- propose an equivalent trip and/or package to the client
- if the client chooses to refuse that option, then the agent shall refund the totality of the sums already paid by the client as well as a cancellation fee equivalent to the one that he would have claimed if the client had cancelled his trip
- the only exception to the above would be cases of force majeure.
Technical provider and financial security:
- the agent that guests have booked through is considered the Technical Provider
- Maurisun Adventure & Tours Ltd. registered as Travel/Tour Operator in Mauritius
- this license is issued by the Tourist Authority of Mauritius and constitutes a guarantee that the operator is to uphold the laws and regulations set by the government to secure guests' vacation
- the license number is: 0191
- the accredited agent may hold a license in the countries of origin providing a further guarantee for vacation packages
- Maurisun cannot be held liable for any omissions, misprint, misspelling that might occur in the production of this brochure and price list.
(Last updated: June 2008)
